Support

Email leopold@aetherstudios.de. We reply within 24h on weekdays (CET), 48h on weekends. English and German.

FAQ

I installed the app but no blocks show up in the theme editor.

The theme app extension is installed automatically. To use a block:

Go to Online Store → Themes → Customize
Click Add section
Look under the Apps category — blocks appear under "AETHER Blocks"

If they still don't appear, ensure your theme is Online Store 2.0. OS1 themes (Debut, Brooklyn, etc.) are not supported.

Will the blocks work after I uninstall?

Sections remain in the editor but render empty on the storefront once uninstalled. To preserve a section's design after uninstall, duplicate it as a native Liquid section before uninstalling.

How do I report a bug?

Email leopold@aetherstudios.de with:

Your store domain
The block / section name
A screenshot of the issue
The expected behavior

Refunds?

The 14-day free trial lets you evaluate without commitment. After trial conversion, refunds are handled case-by-case by emailing support within 14 days of the most recent charge.

Custom block development?

That's the AETHER Studio agency side. Email leopold@aetherstudios.de with your brief.

Known limitations

Block icons: Shopify's theme app extension schema doesn't currently support per-block icons. All AETHER blocks display the app brand icon in the section picker. The in-app dashboard shows full visual previews of every block.
Theme parity: blocks adapt to the theme's typography and color via CSS variables, but some themes override aggressive rules. If a block looks off in a specific theme, email support with the theme name.

SLA (best-effort)

Uptime target: 99.5% (Fly.io fra region, min_machines_running = 1)
Incident response: acknowledge within 4 business hours, status update every 4 hours until resolved
Security advisories: disclosed by email to affected merchants within 24h of discovery